No Ghosting.
No Surprises.
We know the anxiety of "waiting to hear back." Our communication structure is designed to kill ambiguity before it starts.
Daily Async Updates
Sent every morning (your timezone).
- • What we shipped yesterday
- • What's blocked (if anything)
- • Plan for today
- • Preview links for finished work
Weekly Sync Call
30-min video call to align priorities.
- • Demo of working software
- • Review user feedback
- • Adjust next week's scope
- • Recorded + Transcribed
Urgent Slack Channel
Direct line to founders for blockers.
- • Response time: < 4 hours
- • Critical bugs: < 1 hour ack
- • No "ticket submission" forms
- • Just ask, we answer
Who You Talk To
Engineer-first communication
You talk directly to the person writing your code. No game of telephone. No project manager translating your needs into tickets that lose context.
Your Lead Engineer
One senior engineer is your primary contact for the entire engagement. They know your codebase, your business context, and your priorities. When you message, they respond — not a coordinator.
Escalation Path
Lead engineer → CTO within 1 hour for critical issues. No bureaucracy, no approval chains. If your production is down, the most senior person is involved immediately.
No Middlemen
There is no account manager, no business development rep, no "customer success" person between you and the engineers. If you ask a technical question, a technical person answers.
Meeting Format
Structured meetings, no wasted time
Weekly Sync Agenda
- 5 minDemo of working software shipped this week
- 10 minReview blockers, scope adjustments, and trade-offs
- 10 minAlign on next week's priorities and scope
- 5 minOpen questions and founder feedback
Recorded + transcribed. Searchable log in shared drive.
Sprint Review Deliverables
- ✓ Working demo on staging URL
- ✓ Completed vs. planned scope comparison
- ✓ Budget tracking: spent vs. estimate
- ✓ Updated Phase 2 list with new deferrals
- ✓ Decision log: choices made and rationale
- ✓ Next sprint proposed scope
Delivered as a shared document you always have access to.
The "Never Do" List
We've heard the horror stories. Here is our written commitment to avoid them.
Silence > 24 Hours
We will never go dark. Even if the news is "we're stuck," you'll know immediately.
Friday Deploys
We don't break things before the weekend. Major releases happen Mon-Thu.
Surprise Invoices
Scope is fixed per sprint. You never get a bill for "extra hours" you didn't approve.
"Ticket Wall"
We don't hide behind Jira. You have direct Slack access to the engineers building your product.